Terms of Service

OVERVIEW

Welcome to ZELVIA. The terms “we”, “us”, and “our” refer to ZELVIA. ZELVIA operates this online store and website, including all related information, content, features, products, and services, to provide you with a convenient online shopping experience.

These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website, browsing our products, or making a purchase, you agree to be bound by these Terms and our applicable policies.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or services.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian where required.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website to engage in fraudulent activity, violate any applicable laws, infringe on the rights of others, or interfere with the security or proper operation of our website.

We reserve the right to refuse service, restrict access, or terminate access to our website where reasonably necessary and permitted by applicable law.

2. PRODUCTS AND PRODUCT INFORMATION

ZELVIA offers clothing, shapewear, and related fashion products.

We make reasonable efforts to display product descriptions, images, colours, sizes, and other details as accurately as possible. However, the appearance of products may vary slightly depending on your device, screen settings, lighting, or manufacturing variations.

Please review product descriptions and size guides carefully before placing an order.

We do not guarantee that every product will meet every individual's expectations or preferences. Product results, fit, comfort, and appearance may vary from person to person.

All products are subject to availability. We reserve the right to modify, discontinue, or limit the quantities of products offered, subject to applicable consumer protection laws.

Nothing in these Terms excludes any rights or guarantees that cannot legally be excluded.

3. PRICING AND PAYMENTS

All prices are displayed in the currency indicated on our website at checkout. Any applicable taxes, shipping charges, or other fees will be displayed where required before you complete your purchase.

We reserve the right to change product prices, promotions, and offers at any time. Any price changes will not affect orders that we have already accepted, except where permitted by law.

By placing an order, you agree to provide accurate, complete, and current billing, payment, and contact information.

You authorise us and our payment service providers to charge the payment method you select for the total amount displayed at checkout.

If a pricing or listing error occurs, we reserve the right to correct the error and contact you regarding your order. We will handle any resulting cancellation or refund in accordance with applicable law.

4. ORDERS AND ORDER ACCEPTANCE

When you place an order, you are submitting a request to purchase the selected products.

You will generally receive an order confirmation by email. This confirmation acknowledges receipt of your order but does not necessarily mean that your order has been finally accepted or dispatched.

We reserve the right to decline, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability, or errors in product information, subject to applicable law.

If we cancel an order after payment has been taken, we will arrange a refund for the amount paid for the cancelled order.

Please ensure that your shipping address, email address, and order details are correct before completing your purchase. Contact us as soon as possible if you notice an error. We cannot guarantee that changes can be made once an order has entered processing or dispatch.

5. SHIPPING AND DELIVERY

ZELVIA may work with third-party suppliers, fulfilment partners, and shipping carriers to process and deliver orders.

Our shipping information and estimated delivery timeframes will be provided on the relevant website pages or at checkout, where applicable.

Delivery times are estimates only and may vary due to factors such as supplier processing times, carrier delays, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.

Once an order has been dispatched, tracking information may be provided where available.

If your order is delayed, lost, damaged, or has not arrived within the stated timeframe, please contact us at [Your Customer Support Email] so we can investigate and assist you.

We will handle delivery issues and any remedies in accordance with applicable consumer protection laws. Nothing in these Terms removes any rights you may have if goods are not delivered as agreed.

Any applicable customs duties, import taxes, or other charges will be handled as described in our shipping policy and at checkout, where applicable.

6. RETURNS, EXCHANGES, AND REFUNDS

We want you to feel confident shopping with ZELVIA.

Our returns, exchanges, and refund procedures are explained in our Refund Policy, available on our website.

Please review that policy before making a purchase so you understand how to request a return or refund.

Any return conditions, time limits, or product eligibility requirements are subject to applicable consumer protection laws. Nothing in our policies limits your statutory rights in relation to faulty, defective, misdescribed, or otherwise non-compliant products.

If you receive an incorrect, faulty, or damaged item, contact us at [Your Customer Support Email] with your order number and relevant photographs, where appropriate. We will assess the issue and explain the available next steps.

7. PROMOTIONS AND DISCOUNTS

From time to time, ZELVIA may offer discounts, promotional codes, sales, or other special offers.

Promotions may be subject to additional conditions, including expiry dates, product exclusions, minimum spend requirements, or restrictions on combining offers.

Unless otherwise stated, promotional offers cannot be applied retrospectively to completed purchases.

We reserve the right to modify or withdraw a promotion where permitted by law. Any promotion-specific terms will apply alongside these Terms.

8. THIRD-PARTY SERVICES AND LINKS

Our website may include links to third-party websites or use third-party services, including payment processors, analytics providers, advertising platforms, and shipping services.

These third parties may operate under their own terms, conditions, and privacy policies.

We are not responsible for the content or policies of independent third-party websites that we do not control. However, nothing in this section excludes any responsibility that we may have under applicable law for services or transactions provided through our store.

Your use of third-party services is subject to the applicable terms of those services.

9. INTELLECTUAL PROPERTY

All content on the ZELVIA website, including our brand name, logos, text, product descriptions, graphics, photographs, website design, and other materials, is owned by or licensed to ZELVIA, unless otherwise stated.

This content is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without our prior written permission, except where permitted by law.

10. USER SUBMISSIONS AND FEEDBACK

If you submit reviews, feedback, suggestions, photographs, or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of others or applicable laws.

By submitting feedback or suggestions, you grant ZELVIA permission to use them for reasonable business purposes, such as improving our products and services, subject to applicable privacy and consumer laws.

We will not treat this section as permission to use personal information or customer photographs in advertising without any additional consent that may be required by law.

We reserve the right to remove or decline content that is unlawful, misleading, abusive, or otherwise inappropriate.

11. PRIVACY AND COOKIES

Your use of our website is also subject to our Privacy Policy and Cookies Policy, which explain how we collect, use, store, and disclose information and how cookies and similar technologies may be used.

By using our website, you acknowledge that you have had the opportunity to review these policies.

Where consent is legally required for particular data collection or tracking activities, we will seek that consent as required by applicable law.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, and make appropriate changes to website content.

If an error materially affects an order you have placed, we will take reasonable steps to contact you and resolve the matter in accordance with applicable law.

13. PROHIBITED ACTIVITIES

You must not use our website or its content to:

  • Engage in unlawful, fraudulent, or deceptive activities.

  • Violate any applicable laws or regulations.

  • Infringe our intellectual property rights or the rights of others.

  • Submit false, misleading, or unauthorised information.

  • Introduce viruses, malicious code, or other harmful technologies.

  • Attempt to gain unauthorised access to our website, systems, or customer information.

  • Interfere with the operation, security, or availability of our website.

We may take reasonable steps to prevent or respond to prohibited activities, including restricting access or cancelling affected orders where legally permitted.

14. DISCLAIMER AND LIMITATION OF LIABILITY

To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, statutory rights, or remedies that cannot legally be excluded or limited.

To the extent permitted by law, ZELVIA will not be liable for indirect or consequential losses arising from your use of our website that are not otherwise recoverable under applicable law.

Where liability may legally be limited, any limitation will apply only to the extent permitted by the law governing the relevant transaction.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, and reasonable expenses arising directly from your unlawful use of our website or your material breach of these Terms, where those losses are legally recoverable.

Nothing in this section requires you to indemnify ZELVIA for our own unlawful conduct, negligence where liability cannot be excluded, or obligations that cannot legally be transferred to you.

16. TERMINATION

We may suspend or terminate your access to our website where reasonably necessary, including if you materially breach these Terms or use our services unlawfully.

Any rights or obligations that arose before termination will remain in effect where applicable.

Sections of these Terms that by their nature should continue after termination will remain effective to the extent required or permitted by law.

17. GOVERNING LAW

These Terms are governed by the laws applicable in New Zealand, without excluding any mandatory consumer protections that apply in the country where you live.

If you are a consumer residing outside New Zealand, you may also have rights under the mandatory consumer protection laws of your country of residence.

Nothing in these Terms limits your right to pursue any remedy available to you under applicable law.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal obligations.

The latest version will be published on this page with the updated date.

Your continued use of our website after revised Terms are published constitutes acceptance only to the extent permitted by applicable law. Any changes affecting existing orders will be handled in accordance with applicable law.